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Help Desk Analyst I

Robert Half Technology is looking for a Help Desk Analyst to support local and field users in a growing company. As a Help Desk Analyst, you must have a passion for solving problems in a dynamic and rapidly-changing work environment. Due to this Help Desk Analyst role being very visible within the company, you will have the opportunity to make a positive impact on the department and organization. This Help Desk Analyst role is based in the Hood River, Washington area and is a contract to hire opportunity. Key responsibilities - Spot recurring technical issues and deploy solutions to address the root of the problems - Independently investigate and implement solutions to technical issues - Help and follow up on technical help tickets submitted via phone, email, and walk-ups - Provide IT assistance for operating systems, productivity software, and a variety of other software applications used internally Job Requirements - Strong familiarity with VOIP (voice over IP) - Comprehensive knowledge of Active Directory - Foundational knowledge in hardware software installation - VPNs (virtual private networks) experience required - Experience with IT support ticketing systems - Basic networking concepts - Demonstrated knowledge of user administration and bug fixing in a client server environment - Creative problem solver who anticipates risks and opportunities and maintains a vision for continuous improvement - Proven experience in installing and configuring operating systems, networked and local printers, and business applications - provided by Dice
Analyst, Hardware, Help Desk, Networking, Networks, UPS


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